Long Running Backup Jobs
Monitoring - Patch has been deployed and performance looks to have returned to normal levels
Apr 17, 2025 - 18:03 UTC
Update - A fix has been supplied and has been tested. We will be rolling out to production shortly.
Apr 17, 2025 - 16:29 UTC
Identified - The issue has been identified and the vendor is working on a patch to resolve the issue.
Apr 16, 2025 - 15:29 UTC
Update - We continue to work with the vendor on this issue. Further updates will be shared when we have them.
Apr 16, 2025 - 09:24 UTC
Investigating - We are aware of some performance issues with some customers backup jobs, mainly affecting SharePoint and Team backup jobs. Our engineers are working with our vendors to resolve this issue as soon as possible.

Thanks for your patience, updates will follow in due course.
Apr 15, 2025 - 23:35 UTC
Intersite replication issue
Update - Action plan is progressing well and affected customer jobs are stabilising.
Apr 16, 2025 - 16:18 UTC
Update - We have identified the issue and an action plan is currently being implemented for the affected jobs.
Apr 16, 2025 - 09:23 UTC
Identified - Our intersite replication is currently experiencing issues for some customers. We are engaged with our vendor to find and implement a fix.
Apr 15, 2025 - 15:00 UTC
Uptime over the past 90 days. View historical uptime.
Microsoft 365 Cloudmore Portal Operational
90 days ago
100.0 % uptime
Today
CloudCover365 Portal Operational
90 days ago
99.99 % uptime
Today
CloudCover365 Services Operational
90 days ago
100.0 % uptime
Today
Hosting Platform Operational
90 days ago
99.99 % uptime
Today
Veeam Cloud Connect Backup Service Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication Service Operational
90 days ago
100.0 % uptime
Today
Object Storage Leeds Operational
90 days ago
100.0 % uptime
Today
Object Storage Slough Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Geo-Failover Replication ? Partial Outage
90 days ago
99.02 % uptime
Today
www.virtualdcs.co.uk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2025

No incidents reported today.

Apr 17, 2025
365 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:30 UTC
Scheduled - We will be undertaking some emergency maintenance to address a performance issue that has been affecting some of our customer jobs.
Apr 17, 16:33 UTC
Apr 16, 2025
Internal Error code 500
Resolved - This incident has been resolved.
Apr 16, 15:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 11:09 UTC
Update - Some jobs are experiencing slowness that looks to be a repeat of the previous issue. We are following this with our storage vendor.
Jul 9, 10:24 UTC
Identified - The platform performance issues are resolved however intermittent issues may still occur. Work is continued on fixing this
Jul 5, 15:11 UTC
Update - This is related to the 'Long Running Backup Jobs' issue we're facing right now. Some customers targeting object storage may be affected.
Jul 2, 10:20 UTC
Investigating - We are aware of an ongoing issue affecting the backup service to our Slough Object Storage. We're currently working to investigate this.
Jun 28, 15:24 UTC
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Array maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:30 UTC
Scheduled - An engineer will be attending site to replace a module in one of our strorage arrays. We do not expect any impact. but platform is at risk during this time
Apr 9, 11:15 UTC
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

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