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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Microsoft 365 Cloudmore Portal
Operational
90 days ago
100.0
% uptime
Today
CloudCover365 Portal
Operational
90 days ago
99.28
% uptime
Today
CloudCover365 Services
Operational
90 days ago
99.9
% uptime
Today
Hosting Platform
Operational
90 days ago
100.0
% uptime
Today
Veeam Cloud Connect Backup Service
Operational
90 days ago
99.84
% uptime
Today
Veeam Cloud Connect Replication Service
Operational
90 days ago
100.0
% uptime
Today
Object Storage Leeds
Operational
90 days ago
100.0
% uptime
Today
Object Storage Slough
Operational
90 days ago
100.0
% uptime
Today
Service Desk
Operational
90 days ago
100.0
% uptime
Today
Geo-Failover Replication
Operational
90 days ago
100.0
% uptime
Today
www.virtualdcs.co.uk
Operational
90 days ago
100.0
% uptime
Today
Veeam Service Provider Console
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 3, 2026
No incidents reported today.
Jul 2, 2026
Completed -
The scheduled maintenance has been completed.
Jul 2, 15:19 BST
Jul 2, 15:19 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:08 BST
Jul 2, 14:08 BST
Scheduled -
We are implementing some planned maintenance to our Cloudcover365 infrastructure. This maintenance includes a backend application upgrade providing some new and improved functionality. This means our CloudCover365 service is be unavailable whilst the updates are taking affect.
Implementation has been taking longer than expected, this maintenance window has been extended indefinitely whilst maintenance is being completed.
If you have any questions or issues, please don’t hesitate to reach out to your account manager or ServiceDesk.
Jul 2, 14:08 BST
Implementation has been taking longer than expected, this maintenance window has been extended indefinitely whilst maintenance is being completed.
If you have any questions or issues, please don’t hesitate to reach out to your account manager or ServiceDesk.
Jul 2, 14:08 BST
Completed -
The scheduled maintenance has been completed.
Jul 2, 14:00 BST
Jul 2, 14:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 BST
Jul 2, 10:00 BST
Scheduled -
We are implementing some planned maintenance to our Cloudcover365 infrastructure. This maintenance includes a backend application upgrade providing some new and improved functionality. This means our CloudCover365 service will be unavailable whilst the updates are taking affect. Following the completion of these updates, your scheduled jobs should continue to run as normal.
If you have any questions or issues, please don’t hesitate to reach out to your account manager or ServiceDesk.
Jul 1, 10:43 BST
If you have any questions or issues, please don’t hesitate to reach out to your account manager or ServiceDesk.
Jul 1, 10:43 BST
Jul 1, 2026
No incidents reported.
Jun 30, 2026
No incidents reported.
Jun 29, 2026
No incidents reported.
Jun 28, 2026
No incidents reported.
Jun 27, 2026
No incidents reported.
Jun 26, 2026
No incidents reported.
Jun 25, 2026
Completed -
The scheduled maintenance has been completed.
Jun 25, 18:08 BST
Jun 25, 18:08 BST
Verifying -
Updates have now been completed and we are verifying overall systems health.
A further update will be provided once the systems are confirmed to be fully operational.
Jun 25, 17:30 BST
A further update will be provided once the systems are confirmed to be fully operational.
Jun 25, 17:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:24 BST
Jun 25, 17:24 BST
Scheduled -
We have now identified the issue and are currently implementing a fix.
Updates to follow once the fix has been implemented and verified.
Jun 25, 17:23 BST
Updates to follow once the fix has been implemented and verified.
Jun 25, 17:23 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 16:08 BST
Jun 25, 16:08 BST
Scheduled -
Due to unforeseen issues during this maintenance window, this maintenance window has been extended indefinitely whilst investigations are on-going.
We aim to have this maintenance completed as soon as possible.
Jun 25, 16:07 BST
We aim to have this maintenance completed as soon as possible.
Jun 25, 16:07 BST
Resolved -
We are pleased to confirm that a fix has been identified for the Exchange Web Services authentication issue affecting Veeam Backup for Microsoft 365 jobs. This follows the authentication changes introduced by Microsoft's Exchange patch released 27th March 2026, which required explicit EWS access to be configured at both the organisation and mailbox levels.
We will be contacting all affected tenants directly to coordinate the remediation. No action is required from you at this stage; we will be in touch with specific details relevant to your environment.
We appreciate your patience throughout this investigation and apologise for any disruption caused.
Jun 25, 16:26 BST
We will be contacting all affected tenants directly to coordinate the remediation. No action is required from you at this stage; we will be in touch with specific details relevant to your environment.
We appreciate your patience throughout this investigation and apologise for any disruption caused.
Jun 25, 16:26 BST
Update -
We continue to look into this with our development team. We are currently preparing / creating a fix that should resolve these errors for impacted jobs,
May 22, 14:08 BST
May 22, 14:08 BST
Update -
We continue to look into this with our development team. We are currently preparing / creating a fix that should resolve these errors for impacted jobs,
Apr 28, 10:06 BST
Apr 28, 10:06 BST
Update -
We continue to look into this with our development team. We are currently preparing / creating a fix that should resolve these errors for impacted jobs,
Apr 28, 10:05 BST
Apr 28, 10:05 BST
Update -
We continue to look into this with our development team. We are currently preparing / creating a fix that should resolve these errors for impacted jobs,
A further update will be provided on Monday the 27th of April
Apr 24, 17:32 BST
A further update will be provided on Monday the 27th of April
Apr 24, 17:32 BST
Update -
We continue to look into this with our development team. We are currently looking into a resolution for this, identified as a change from Microsoft. We will share additional information once we are able. Apologies for any inconvenience caused and thank you for your patience here
Apr 20, 10:51 BST
Apr 20, 10:51 BST
Update -
We continue to look into this with our development team. This is identified as a patch that Microsoft released 27th March for Exchange Web Service access, which now requires explicit access at organization and mailbox levels.
We are currently looking into a resolution for this. We will share additional information once we are able. Apologies for any inconvenience caused.
Apr 16, 14:27 BST
We are currently looking into a resolution for this. We will share additional information once we are able. Apologies for any inconvenience caused.
Apr 16, 14:27 BST
Update -
We are continuing to monitor Microsoft Incident EX1256020, which is causing intermittent access issues for some users connecting to Exchange Online mailboxes via certain connection methods.
We are still actively reviewing potential workarounds and will contact affected customers directly if an interim solution becomes available.
A further update will be provided on 2nd April if not before.
Apr 1, 12:22 BST
We are still actively reviewing potential workarounds and will contact affected customers directly if an interim solution becomes available.
A further update will be provided on 2nd April if not before.
Apr 1, 12:22 BST
Monitoring -
We have confirmed that the issue is related to Microsoft Incident EX1256020, which is causing intermittent access problems for some users connecting to their Exchange Online mailboxes via certain connection methods.
We are actively reviewing potential workarounds and will contact affected customers directly where an interim solution is possible.
A further update will be provided on the morning of the 1st of April
Mar 31, 17:30 BST
We are actively reviewing potential workarounds and will contact affected customers directly where an interim solution is possible.
A further update will be provided on the morning of the 1st of April
Mar 31, 17:30 BST
Update -
We have confirmed that the issue is related to Microsoft Incident EX1256020, which is causing intermittent access problems for some users connecting to their Exchange Online mailboxes via certain connection methods.
We are actively reviewing potential workarounds and will contact affected customers directly where an interim solution is possible.
A further update will be provided on the morning of the 1st of April
Mar 31, 17:30 BST
We are actively reviewing potential workarounds and will contact affected customers directly where an interim solution is possible.
A further update will be provided on the morning of the 1st of April
Mar 31, 17:30 BST
Identified -
We are currently investigating some Exchange Mailbox backups providing the error “The HTTP request was forbidden with client authentication scheme ‘Anonymous’". This is believed to stem from a change to Microsoft's authentication requirements. We will share additional information once we are able.
Mar 27, 16:29 GMT
Mar 27, 16:29 GMT
Completed -
Due to unforeseen issues during this maintenance window this maintenance window has been extended indefinitely whilst investigations are on-going.
We aim to have this maintenance completed as soon as possible.
Jun 25, 16:00 BST
We aim to have this maintenance completed as soon as possible.
Jun 25, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:00 BST
Jun 25, 15:00 BST
Scheduled -
We will be carrying out emergency maintenance on the Cloudcover365 platform to address issues affecting some customers jobs.
During this window, portal access may be intermittently unavailable.
We apologise for the short notice and any inconvenience caused. We will provide an update once maintenance is complete. No action is required from customers.
Jun 24, 16:31 BST
During this window, portal access may be intermittently unavailable.
We apologise for the short notice and any inconvenience caused. We will provide an update once maintenance is complete. No action is required from customers.
Jun 24, 16:31 BST
Resolved -
We have been monitoring the platform since, and it has been stable and performing as usual.
Please reach out to out support team at servicedesk@virtualdcs.co.uk if you have any further issues still ongoing.
Jun 25, 11:47 BST
Please reach out to out support team at servicedesk@virtualdcs.co.uk if you have any further issues still ongoing.
Jun 25, 11:47 BST
Monitoring -
The fix has now been deployed and successfully validated. Test backup jobs have completed successfully, and affected tenants have been re-enabled.
We are continuing to closely monitor the platform to ensure services remain stable and that backup jobs are processing as expected. We will provide a further update should there be any significant developments.
Jun 19, 19:39 BST
We are continuing to closely monitor the platform to ensure services remain stable and that backup jobs are processing as expected. We will provide a further update should there be any significant developments.
Jun 19, 19:39 BST
Update -
To minimise disruption while we continue our investigation, affected tenants are being temporarily disabled. During this time, Veeam Cloud Connect backup jobs for affected tenants may fail with the message "Your tenant is disabled". This behaviour is expected and forms part of our mitigation efforts while a permanent resolution is being implemented.
We believe we have identified the underlying cause of the issue and are currently validating a potential fix within our lab environment. Testing remains ongoing, and we will provide a further update as soon as validation has been completed.
Jun 19, 15:22 BST
We believe we have identified the underlying cause of the issue and are currently validating a potential fix within our lab environment. Testing remains ongoing, and we will provide a further update as soon as validation has been completed.
Jun 19, 15:22 BST
Identified -
Our investigation is ongoing and, working alongside the vendor, we believe we have identified the underlying cause of the issue affecting some Veeam Cloud Connect backup jobs. We are currently validating a potential fix within our lab environment and will provide a further update once testing has been completed.
Further updates to follow at 14:00
Jun 19, 12:02 BST
Further updates to follow at 14:00
Jun 19, 12:02 BST
Investigating -
We are aware of an issue affecting some customers' veeam cloud connect backup jobs this morning.
We are actively looking into this and will update once progress is made.
Jun 19, 09:21 BST
We are actively looking into this and will update once progress is made.
Jun 19, 09:21 BST
Jun 24, 2026
Completed -
The scheduled maintenance has been completed.
Jun 24, 14:00 BST
Jun 24, 14:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 BST
Jun 24, 10:00 BST
Scheduled -
This is a courtesy email to inform you in regards to some upcoming maintenance being carried out on our CDP Infrastructure.
WHEN: 18th March 2026 10am – 2pm
WHERE: CDP Infrastructure
WHY: We are applying our scheduled Windows Update patching to our CDP infrastructure to keep our platform fully patched. We are also applying the latest Veeam 13 patch to combat some CVE critical bugs. Details are outlined here:
https://www.veeam.com/kb4738
In order to apply the updates, the Veeam services need to be stopped for a short time during the reboot process.
No action is required as a result of this notification.
If you have any questions relating to this event, please contact the Service Desk team, or speak to your account manager.
Jun 22, 11:54 BST
WHEN: 18th March 2026 10am – 2pm
WHERE: CDP Infrastructure
WHY: We are applying our scheduled Windows Update patching to our CDP infrastructure to keep our platform fully patched. We are also applying the latest Veeam 13 patch to combat some CVE critical bugs. Details are outlined here:
https://www.veeam.com/kb4738
In order to apply the updates, the Veeam services need to be stopped for a short time during the reboot process.
No action is required as a result of this notification.
If you have any questions relating to this event, please contact the Service Desk team, or speak to your account manager.
Jun 22, 11:54 BST
Jun 23, 2026
No incidents reported.
Jun 22, 2026
No incidents reported.
Jun 21, 2026
No incidents reported.
Jun 20, 2026
No incidents reported.
Jun 19, 2026