Completed -
The scheduled maintenance has been completed.
Nov 24, 08:15 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 GMT
Scheduled -
We are applying patches to our emailing system. There will be a small period of downtime whilst this change is made and you may have missed emails from this period.
Nov 21, 11:23 GMT
Completed -
The scheduled maintenance has been completed.
Nov 20, 15:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:30 GMT
Scheduled -
Dear Customer,
This is a courtesy email to inform you in regards to some upcoming emergency maintenance being carried out on our Veeam Cloud Connect Service Provider Console.
WHEN: 20th November 2025 2:30pm-3:30pm
WHERE: Veeam Cloud Connect Service Provider Console
WHY: We are applying some Veeam updates to our VSPC environment which will mean the online console will be unavailable for a short window. (https://veeamportal.online:6443/)
No action is required as a result of this notification.
If you have any questions relating to this event, please contact the Service Desk team, or speak to your account manager.
Nov 20, 13:47 GMT
Completed -
The scheduled maintenance has been completed.
Nov 19, 15:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 GMT
Scheduled -
Dear Customer,
This is a courtesy email to inform you in regards to some upcoming maintenance being carried out on our Veeam Cloud Connect Infrastructure.
WHEN: 19th November 2025 10am – 3:30pm
WHERE: Veeam Cloud Connect Infrastructure
WHY: We are applying our scheduled Windows Update patching to our Veeam Cloud Connect infrastructure to keep our platform fully patched. These are usually applied on the 3rd Wednesday of each month. I’m now going to start sending courtesy emails 48 hours before it’s implemented so all customers are aware of any errors that may show and can plan if required accordingly. In order to apply the updates, the Veeam services need to be stopped for a short time during the reboot process.
No action is required as a result of this notification.
If you have any questions relating to this event, please contact the Service Desk team, or speak to your account manager.
Nov 17, 10:39 GMT
Resolved -
This issue has been resolved by our provider Cloudflare now
Nov 18, 16:00 GMT
Update -
We are actively attempting to re-route traffic to mitigate the impact; however, our supplier’s service remains difficult to access, which is currently inhibiting this step.
Our team continues to monitor the situation closely and will provide further updates as soon as we have more information or successfully implement a workaround.
Thank you for your continued patience.
Nov 18, 13:09 GMT
Update -
We are continuing to monitor for any further issues.
Nov 18, 12:07 GMT
Monitoring -
We are currently experiencing intermittent downtime due to a global network issue affecting our Cloud Delivery Network provider (Cloudflare). These errors appear to be transient, and our team is actively monitoring the situation. If the issue persists, we may implement a temporary workaround to minimise impact. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Nov 18, 12:05 GMT