Certificate error in restores
Identified - A possible root cause has been identified and a fix will be implemented
Mar 03, 2026 - 10:42 GMT
Update - The team is continuing to investigate this issue as a priority, Customers are encourage to reach out to a member of the team via email (servicedesk@virtualdcs.co.uk) or the live chat function if restores are required.
Feb 27, 2026 - 10:39 GMT
Investigating - Some exchange restores may provide the error message "Failed to restore folder: The certificate certificate does not have a private key." when attempting to restore to original location. This is being investigated by the team.
Feb 26, 2026 - 10:49 GMT
Uptime over the past 90 days. View historical uptime.
Microsoft 365 Cloudmore Portal Operational
90 days ago
100.0 % uptime
Today
CloudCover365 Portal Operational
90 days ago
97.65 % uptime
Today
CloudCover365 Services Operational
90 days ago
97.6 % uptime
Today
Hosting Platform Operational
90 days ago
99.9 % uptime
Today
Veeam Cloud Connect Backup Service Operational
90 days ago
99.92 % uptime
Today
Veeam Cloud Connect Replication Service Operational
90 days ago
99.92 % uptime
Today
Object Storage Leeds Operational
90 days ago
99.92 % uptime
Today
Object Storage Slough Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Geo-Failover Replication Operational
90 days ago
99.92 % uptime
Today
www.virtualdcs.co.uk Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 5, 2026
CloudCover365 Infrastructure Maintenance 05/03/2026
Completed - The scheduled maintenance has been completed.
Mar 5, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 GMT
Scheduled - We are implementing some planned maintenance to our Cloudcover365 infrastructure. This maintenance includes a backend application upgrade providing some new and improved functionality. This means our CloudCover365 service will be unavailable whilst the updates are taking affect. Following the completion of these updates, your scheduled jobs should continue to run as normal.

If you have any questions or issues, please don’t hesitate to reach out to your account manager or ServiceDesk.
Mar 3, 15:14 GMT
CloudCover365 Scheduled Maintenance 05/03/2026
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 GMT
Scheduled - We are pleased to announce that the next release for Cloudcover365 will take place on 5th March 2026 at 06:00 GMT+1.

Please be aware that the portal may be intermittently unavailable during the release window, however, backup jobs will not be impacted and will continue running as scheduled. We recommend planning accordingly to minimise any potential impact.

For full details of the updates included in this release, please refer to the release notes here which will be available after the updates:
https://www.365-backup.co.uk/latest-updates/

If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued support.
Mar 2, 15:01 GMT
Mar 4, 2026

No incidents reported.

Mar 3, 2026

Unresolved incident: Certificate error in restores.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Feb 26, 2026
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

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